Students might have complaints or grievances concerning the services provided by the Institute.

The Institute has procedures in place to deal with such complaints or grievances. The Executive Committee is tasked to deal with them. If the Executive Committee is unable to resolve the matter to your satisfaction, it will be referred to the President of the ICFA Asia-Pacific.

Depending on the nature of the complaint or grievance, the President may take a variety of actions to resolve the issue. The Institute will make every reasonable attempt to resolve all issues brought to its attention.